Optimizing E-commerce Fulfillment at Scale in JioMart
The Product Owner's Lens: Optimizing E-commerce Fulfillment at Scale in JioMart As an Associate Product Manager at JioMart, the e-commerce engine of Reliance Retail, my primary mission wasn't just about customer acquisition—it was about building the operational backbone that made every delivery reliable, profitable, and fast. In a vast and complex market like India, where logistical efficiency is the biggest differentiator, optimizing fulfillment workflows was the core of my product strategy. My experience focused on streamlining the journey for over 5 million B2C and B2B2C grocery customers . This involved moving beyond shiny front-end features and deep into the mechanics of the supply chain. 1. Automating the Core: From Manual Tracking to Real-Time Inventory The biggest friction point in any large-scale retail operation is the lag between physical inventory and digital availability. We tackled this by focusing on automation: The Problem: Reliance Retail operates thousands o...
